Privacy Policy

Introduction

Borderless Inc. ("Borderless," "we," "us," or "our") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and services.

Because our services involve sensitive personal information — including identity documents, ancestry and lineage records, and government filings — we take our data protection responsibilities seriously. We encourage you to read this policy carefully.

Information We Collect

Information You Provide Directly

We collect information that you provide to us in the course of using our services, including:

• Identity information: Full legal name, date of birth, place of birth, citizenship and nationality information, and government-issued identification numbers
• Contact information: Email address, phone number, mailing address, and preferred communication channels
• Ancestry and lineage details: Family tree information, ancestral records, birth and marriage certificates, death records, immigration and naturalization records, and other genealogical documentation
• Identity documents and supporting documentation: Copies of passports, birth certificates, marriage certificates, court records, apostilles, translations, and other documents required for citizenship applications
• Payment and billing information: Payment method details, billing address, and transaction history
• Communications: Messages, emails, and other correspondence you send to us, including consultation notes and case-related communications

Information We Collect Automatically

When you visit our website, we may automatically collect:

• Device and browser information: IP address, browser type and version, operating system, and device identifiers
• Usage data: Pages visited, time spent on pages, referring URLs, and clickstream data
• Cookies and similar technologies: As described in the Cookies section below

Information from Third Parties

We may receive information from:

• Government agencies: Status updates, decisions, or correspondence related to your citizenship application
• Research and genealogical services: Ancestry records and historical documents obtained on your behalf
• Identity verification providers: Results of identity verification checks conducted with your consent

How We Use Your Information

We use the information we collect to:

• Assess your eligibility for citizenship-by-descent programs based on the documentation and information you provide
• Prepare and process your citizenship applications, including compiling required documentation, coordinating translations and apostilles, and submitting filings to relevant government authorities
• Communicate with you about your case status, required documentation, deadlines, and other service-related matters
• Provide, maintain, and improve our services, including developing new tools, features, and resources
• Process payments and manage your account
• Prevent fraud and verify your identity and the authenticity of documents
• Comply with legal obligations, including record-keeping requirements and responding to lawful requests from authorities
• Conduct research and analysis to improve our eligibility assessments and service quality (using aggregated or de-identified data where possible)

Sensitive Data

Given the nature of our services, we handle categories of data that require particular care:

• Government-issued identification numbers and documents are stored using encryption at rest and in transit, with access restricted to team members who need them to process your case
• Ancestry and lineage records may reveal information about ethnic origin or family history; we use this information solely for the purpose of assessing and supporting your citizenship application
• We do not sell, rent, or trade your sensitive personal data under any circumstances

Information Sharing

We may share your information with third parties only in the following circumstances:

• Government agencies: As required to file and process your citizenship application with the relevant authorities in the applicable country
• Service providers: With trusted vendors who assist in our operations, including notary services, translation services, document apostille services, payment processors, and technology providers — each bound by confidentiality obligations
• Legal compliance: To comply with applicable laws, regulations, legal processes, or enforceable governmental requests
• With your consent: When you direct us to share information with a specific third party, such as a legal representative or family member involved in your case

We do not sell your personal information to third parties. We do not share your information with advertisers or data brokers.

International Data Transfers

Because our services involve citizenship applications in multiple countries, your personal data may be transferred to and processed in countries outside of your country of residence, including but not limited to Ireland, Italy, Croatia, Austria, Lithuania, and the Czech Republic.

When we transfer your data internationally, we take appropriate steps to ensure it is protected in accordance with this Privacy Policy and applicable data protection laws. Where required, we rely on appropriate legal mechanisms for cross-border data transfers.

Data Retention

We retain your personal information for as long as necessary to:

• Fulfill the purposes described in this Privacy Policy, including completing your citizenship application process
• Maintain records of services provided, as required for our business operations and legal obligations
• Comply with legal requirements, including any applicable record-keeping obligations

Citizenship application processes can take months or years to complete. We will retain your case file and associated documents for the duration of your engagement with us and for a reasonable period thereafter, unless you request earlier deletion of specific data.

Upon completion of your case, we will work with you to return original documents and discuss retention preferences for copies and case records.

Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of sensitive data in transit and at rest
• Access controls limiting data access to authorized personnel
• Regular review of our security practices and procedures
• Secure handling and storage of physical documents

However, no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee its absolute security.

Your Rights

Depending on your location, you may have the right to:

• Access the personal data we hold about you
• Correct inaccurate or incomplete data
• Delete your data, subject to our legal obligations and legitimate business needs
• Object to or restrict certain processing of your data
• Data portability — receive your data in a structured, commonly used format
• Withdraw consent where processing is based on your consent

To exercise any of these rights, please contact us at support@borderless.inc. We will respond to your request within the timeframe required by applicable law.

California Privacy Rights

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect, the right to request deletion, and the right to opt out of the sale of personal information. As noted above, we do not sell personal information.

Cookies

We use cookies and similar tracking technologies to collect information about your browsing activities on our website. These include:

• Essential cookies required for the website to function properly
• Analytics cookies that help us understand how visitors use our site
• Preference cookies that remember your settings and choices

You can control cookies through your browser settings. Disabling certain cookies may affect the functionality of our website.

Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us so we can promptly delete it.

Note: We may process information about minors as part of family lineage documentation for citizenship applications, but only with the consent and direction of a parent or legal guardian.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last updated" date. For significant changes, we will provide additional notice, such as by email to active clients.

We encourage you to review this Privacy Policy periodically.

Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us at:

Borderless Inc.
Email: support@borderless.inc